All memberships are non-refundable. No subscriptions will be returned for any unused period of membership.
Monthly payments must be by Direct Debit.
Annual memberships must be renewed within two weeks of the renewal date. A charge of £25 is payable for late renewals. Lapsed members are not eligible for any promotional joining or referral offers for a full six months after expiry date and are subject to a re-joining fee.
All memberships are for a minimum period of three months (the “Minimum Period”). You may terminate your membership on one months’ notice after the Minimum Period, to be submitted in writing and received by the 14th of any month following the Minimum Period. Colets will take one final monthly payment at the full rate on the 6th of the month following cancellation as a cancellation charge.
Colets Health & Fitness reserve the right to cancel a membership or to refuse admission to the premises.
Certain amendments to membership may be subject to an administration charge. Full details of all charges are available on request from the membership department.
Colets operates an “on-hold” facility for Peak and Day Club adult memberships only. Suspension of membership is for a minimum period of two months and for a maximum of six months in any twelve calendar month period. An administration fee of £5 per month applies. All under 18’s linked to the primary adult member will be placed on-hold in line with the proposed suspension of membership.
Members must always present their cards at reception on arrival.
Membership cards are not transferable and are valid for the named member only.
It is a requirement of all Colets members, aged 5 and over, to provide a picture of themselves to be attached to their account. This picture will be used for the sole purpose of identification of members and will not be passed on to third parties.
All persons using the club’s facilities must complete a physical activity readiness questionnaire (PARQ). This is available in the online Member Area (bookings.coletshealthclub.co.uk).
Guests are welcome but must always be accompanied by a member and must sign in at reception at the time of paying the guest fee. The host member is responsible for the guest’s conduct whilst visiting the club and for any unpaid guest fees or outstanding charges.
Members wishing to use facilities outside their particular membership’s permitted hours (e.g. a Day member wishing to have a swim at the weekend) may do so but will be charged the relevant guest fee for each facility. Please note: advance bookings are not permitted.
All persons using or entering the club premises do so at their own risk. Colets Health & Fitness, their licensed employees and servants cannot accept responsibility for any loss of, or damage to, personal property or personal injury, fatal or otherwise. Lockers are provided for the storage of personal possessions.
Cars may be parked in the club car park, at the owner’s risk, ONLY when visiting the club. Please do not leave valuables on display in your vehicle.
The premises are monitored by a 24-hour recording CCTV system. This is for the protection of the premises, staff, members and their property.
Mobile phones may not be used in the studio, gymnasium, pool area or any of the changing rooms. We would ask members to be considerate of other members when using mobile phones.
Disabled parking bays are available and marked in the front car park.
Parent & Child parking bays are available and marked in the front & rear car parks.
JUNIOR MEMBERS (UNDER 14)
Junior members under 14 may have access to the club’s facilities from 09:00. Those Junior members must be supervised at all times by their parent or guardian when not taking part in a structured activity organised by Colets.
Colets staff are not permitted to supervise children other than during Colets scheduled activities.
All Junior members must: check-in at the club’s reception by 17:30, vacate facilities by 18:45 and be off the club premises by 20:30.
Junior members are not permitted to bring guests into the club except for supervision purposes in the swimming pool when full guest fees will apply.
Alcohol will not be served to under 18s.
JUNIOR (14-17) & ESHER COLLEGE MEMBERS
Junior members and Esher College members may have access to the facilities from club opening.
From Monday to Thursday, all 14-17 Junior and Esher College members must check-in by 17:30, vacate facilities by 18:45 and be off the club premises by 20:30. From Friday to Sunday, will have access during the club’s full operating hours.
Junior and Esher College members are not permitted to bring guests into the club.
Alcohol will not be served to under 18s.
Courts are available for play during booked times only, regardless of a match being completed or not.
Suitable court dress must be worn. Non-marking footwear must be worn at all times.
Courts may not be booked or cancelled on behalf of another member other than the linked member in a joint membership.
Members failing to appear for a pre-booked court, or cancelling their court within 4 hours of the scheduled starting time of the court, may have their booking rights suspended.
We strongly recommend all adult members use protective eyewear when playing squash or racquetball. All junior members must use protective eyewear when playing squash or racquetball.
All members are entitled to complete a gym induction, which can be booked at reception. We recommend all new and existing members complete an induction irrespective of previous experience. All those not wishing to undergo an induction must still complete the PARQ prior to using the gym.
All Junior (14-17) and Esher College members must complete both the PARQ and induction. The ensuing programme must be adhered to.
Use of the equipment by Junior (14-17) and Esher College members is restricted as follows:
– Use of first floor equipment plus resistance and cable machines.
– Please note: Use of the free weights and plate loaded kit by any member on a Junior membership or an Esher College membership is strictly prohibited, even following their 18th birthday.
We require a minimum of 4 hours’ notice for cancellations. Failing to attend a pre-booked class, or cancelling your place within 4 hours of the scheduled starting time may result in your booking rights being suspended.
Members failing to check-in at reception may result in their place being re-allocated and the session treated as a failure to attend.
Members arriving later than the class start time will not be allowed to enter the class.
The club reserves the right to change the timetable at any time, but will endeavour to give as much notice as possible of any changes to the advertised timetable.
Juniors under 14 years of age may not take part in Studio classes. Selected classes as marked on our current timetable are available to Junior members aged 14+.
Classes may not be booked or cancelled on another member’s behalf other than the linked member in a joint membership.
A set of pool rules is posted in each set of the pool changing rooms. We draw your attention to the Institute of Sport and Recreation Management (ISRM) guidelines relating to the supervision of children in the pool, specifically that children under the age of 5 should be supervised by an adult on a one-to-one basis and that children between the ages of 5 and 8 should be supervised on a two-to-one basis. Members exceeding these ratios do so entirely at their own risk.
A copy of our Articles of Association are available on request.