Children’s Party Terms & Conditions

Updated 2024

BOOKINGS:

All bookings for children’s parties should be made through the Colets website. Any questions on the booking, please contact juniors@colets.co.uk

PAYMENT:

Minimum payment is required at the time of booking, this includes 12 children. If you wish to add extra children onto your booking it is an additional £14.50 per child. The deadline for the final number of attendees is due the Monday before the party and payment can be made over the phone or at main reception. Please note, you can not change the number of children after this date so any additional children will not be catered for.

MEMBER DISCOUNT:

To receive the Colets member discount price for the first party payment, the parent / guardian must be a current full/peak member of Colets.

PARTY PRICES:

Party prices are set and part of a package. Package includes party bags, party tea, decorations and tableware.

CANCELLATION/REFUNDS:

The payment will be refunded in full if more than 28 days’ notice is given prior to the party date, this must be emailed directly to juniors@colets.co.uk. No refund will be given if within the 28 days but we will always try to reschedule for you.

NUMBER OF CHILDREN:

For all our parties the minimum is 12 and the maximum is 20.

CONFIRMATION EMAIL:

A confirmation email will be issued to you when the balance has been paid. If you don’t receive this, please contact the Junior Activities Team to ensure the party is booked.

CHILDREN ATTENDING:

Our birthday parties are tailored for children aged from 3 up to 12 years old. Please refer to the specific suitability for each party package.

PARENTS:

The birthday child’s parents must be available and onsite at all times during the party. We encourage all other parents to drop off their children at the party and if they wish to stay onsite to head to Basil’s at Colets. Please note, no alcohol is allowed in the party room.

FOOD ALLERGIES:

Please make us aware of any allergies or intolerances so we can speak with our catering team and advise what we can provide. The deadline for this information is the Monday before the party. If we do not have this information by then, we cannot guarantee the requirement being catered for. Due to the kitchen where the food is prepared, all our food ‘may contain nuts’ as well as other allergens. Any questions on this please contact the Junior Activities Team.

PHOTOS:

It is Colets’ policy that parents are not allowed to take photos of children in the swimming pool. They are able to take them in the party rooms and/or soft play.

PARENTAL RESPONSIBILITY:

Please note that parents or guardians are ultimately responsible for the well-being of the children attending the party, particularly concerning any allergies or dietary restrictions. We appreciate your understanding and cooperation in this matter.