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On the following pages you will find the latest information on all aspects of the club, we will aim to keep this updated as regularly as possible to limit any confusion surrounding current practices.

We must reiterate the importance of the safety of our staff and members when allowing access to our facilities. We hope you enjoy your visits to the club and appreciate your understanding at such trying times.

 

With that in mind, all members will be encouraged to abide by the following guidelines:

 – All club visits must be pre-booked via the booking area on our website. We’re sorry but no walk-in sessions will be permitted even if there is space in the area you wish to use.

– Please make all bookings through our online portal or by calling the club reception, we will  not allow walk-ins to make bookings at reception.

– The club will be operating under a one-way system, meaning members must enter through the Main Reception door that leads to the rear car park, and exit through Changing Room 3 (more information will be available in club).

– If taking part in an outdoor class you will not need to check-in at reception, please head straight to the field to meet your instructor who will register your visit for you.

– Government guidelines on social distancing must be adhered to whilst attending the Club – please note the 2 metre rule still applies

– New rules for using each area of the club must be followed (see specific pages for more details)

– Members will only be able to book one visit/session per day as it stands

– We ask members to be courteous to our staff and other members at all times

– With the limitations currently placed on member usage we have decided to also restrict non-members from using the club at this time.

We appreciate that there are a lot of “Please don’t…” points here but these guidelines are very much in line with how the industry is operating right now. The safety of Members and Staff is our primary concern and we’re sure you understand that. Of course, we all hope that these measures will be able to be relaxed in due course.

We look forward to seeing you!

Our gym will be re-opened with slots available to be booked via the website. As one of the more ‘high risk’ areas of the club, extra care will be taken by our team to ensure that everyone can return to training in the best and safest environment. Invariably, this will involve great support and cooperation from all of you.

This will include:

– Pre-booking all gym visits

– Arriving on time and ready to train

– Wiping down equipment after each use

– Following guidelines for social distancing

– Not using water fountains or your own sweat towels

– Bringing your own filled water bottle

To begin with, members will only be able to attend the Club once per day. This will be reviewed on a week-by-week basis. If you arrive late for your session you will not be given extra time to complete your workout, you will need to finish your workout 10 minutes before the end of your booked session to allow for cleaning between sessions.

Please note that some items of equipment have been removed to enable us to comply with the 2m social distancing, this includes the twin cable machine, single pulley lat-pull down, and the ab crunch machine.

Classes, to begin with, will only be available to a maximum of 8 people and must be pre-booked via our online booking system. Members will only be able to attend one class per day to begin with. We have set social distancing at 3 meters for inside classes.

Members must come class-ready with a towel and their own water, if taking part in a class that requires a mat you will need to bring your own. This also extends to bringing your own pads, blocks, straps and towels for mind and body classes as we will no longer be able to provide these. We will be selling some of our old equipment (most is fairly new) at reception; these will be available as a Yoga or Pilates bundle.

Members will have to follow the one-way system when entering and leaving  classes and will be shown by instructors and staff where to go. Please note you will not be able to shower after your class.

If taking part in an outdoor class you will not need to check-in at reception, please head straight to the field to meet your instructor who will register your visit for you.

Please avoid bringing any unrequired or bulky bags, equipment or valuables as this will take up space in the studios.

 

Can’t make your class? Please remember to cancel so it can be made available for someone else, no one likes missing a class that’s not full.

The pool will be restricted to 12 users at a time, booked in advance, for sessions of a total of one hour to include entering and post-swim wash down. You will have a maximum of 40 minutes to complete your swim, sorry but to be fair to all we cannot let you overrun your booked time – even if you are late. Please visit the booking area on our website to book your swim. There are dedicated sessions available for family swimming with a maximum capacity of 12 in the pool, these will be bookable as one adult in groups of three from one household and must include at least one adult.

Initially, members will only be able to book one session at the Club per day. We have deliberately started with low numbers but we hope to be able to increase that once we are comfortable with the operation. Our pre-opening Safety Audit was perfectly satisfied that it is safe to use the pool with our proposed plans.

If taking part in an Aqua class or Swimming you will need to arrive at the club ‘beach ready’ as lockers and changing facilities will not be available before classes or swim bookings. Space will be provided poolside to leave bags and towels, we recommend avoiding bulky bags and suggest leaving valuables at home. You may rinse off after but we ask that you dry off, change and leave after finishing your swim.

 

Swimming Lesson Update

 

Swimming lessons at Colets will restart for Grade 1 and upwards from the 14th of September 2020. This is in line with the current ‘Swim England’ guidelines which currently only allows teaching from the side in a group situation in order to maintain social distancing

We will review this at the beginning of October and if Swim England guidelines advise, we will aim to start Ducklings after the October half term.

Please note the swimming lesson schedule has changed slightly, more information to follow.

 

Squash will be returning to Colets. Much like lock-down, the phased re-opening will be guided by government advice. This means that all sessions must be pre-booked and we cannot accommodate walk-ins.

Phase One, which we will be under until further instructions, will allow solo sessions, playing with one other member from your household or the Sides game (playable by members from separate households). You can find more information on sides and England Squash’s guide to returning here. Junior members will be able to play squash with an adult from the same house hold. Members may also book 1-to-1 coaching sessions with Dave or Neal.

The following points must be adhered to and will help to keep all using the squash courts safe.

– Members must follow the one-way system

– All attendees must be dressed ready for court but will be expected to have a change of footwear (from outdoor shoes) so as not to damage the courts

– Members will get 40-minute bookings and we ask you then leave the court promptly to allow ample time between yourself and the next booking

– Please bring your own sweat towel and filled water bottle

Members will only be able to visit the Club once per day to begin with. This will be reviewed week-to-week as everyone becomes more comfortable returning to the Club. To begin with lockers and changing facilities will not be available, please leave any bags at the front of the court. We suggest leaving bulky bags at home so as not to affect your squash experience on court.

Please note that we cannot allow use of the gym or studios for stretching or warming up before playing, you may however use the field if you are happy to do so.

Table tennis is available to book as before. Members can book Court 5 or 6, but must bring their own paddles and ball

 

 

Welcome back to all our wonderful members!

To welcome you all back to the club we have decided to put off restarting Direct Debits until the 6th of September, this will give you from the 27th July to 5th September completely free to use the club. This also extends to annual memberships which will be extended by this amount of time as well.

This free period includes time owed from the end of March when we had to close, should you be keeping your membership on-hold we will offer you this already paid for period at a later date to suit you.

Sadly, after much discussion we have made the decision to limit the usage of Colets by junior members. To begin with members on our 14-17 membership will be able to join outside classes, they can also attend family swim sessions when accompanied and booked by an adult member. Members under 14 will be restricted to family swims only at this time and must be accompanied by an adult. As a family orientated club this is not a decision we have taken lightly and we will be reviewing this weekly.

Esher College students will also be limited to attending outdoor classes until a stage we are ready to open up sessions to more members – this will be communicated via e-mail to our members.

We are currently not accepting guests, we apologise for any inconvenience and will be reassessing this periodically.

It’s been such a long time since we last saw you, or since you last stepped through the doors of Colets and there’s a lot of information to take in. Please be assured our team will be on site when we open to answer any questions you have and to take your feedback.

Please check our Frequently Asked Questions page for further information on all aspects of the club.

If you have any specific questions before returning then don’t hesitate to contact us on 020 8398 7108.

If you do not feel ready to return to the club just yet please ask for the team on 020 8398 7108 or email info@colets.co.uk.

The Rejuvenate team have been working hard to create a safe and relaxing environment for you to return to. We will be open from Monday 27th July and you will be able to make bookings online from Monday 20th July.

Please click here to make a booking or call 0208 398 7108, if we don’t answer then leave us a message and one of the team will get back to you.

You will need to complete a health declaration before each appointment and must update your health consultation from every three months, you can update forms and your personal details here.

If you are feeling unwell, have covid symptons or have been advised to self-isolate then please do not come to the club for any reason. We reserve the right to refuse to treat any client if we suspect they are unwell.

Please turn up on time for your treatment and enter the club through the main reception. We ask that if you arrive early that you wait outside until your appointment time. If you are late, we will not be able to do your treatment but you will still be charged.

A few points to help us make your appointment as smooth and enjoyable as possible:

 –  Please bring your own face mask- if you forget we have single use masks available for £1

 –  If you need something to drink then please bring your own

 –  Please only bring minimal personal items

 –  Please do not come straight from the gym or a class; you will need to be showered and ready for your treatment.

Due to government guidelines, some of our treatments will not be available upon re-opening. This includes teen treatments and facials; we hope to be able to introduce these as soon as possible.

If you need to cancel your appointment, please try to give at least 12 hours’ notice.

Unfortunately, we cannot tale walk-ins at this time.

If you have a voucher that expired during our closure, we will honour it until the 31st December 2020. You may also use the value of the voucher against other treatments we are currently offering.

We thank you for your understanding at this time.

Online Bookings

Where can I find my login details?

You should have received an email with your details back in February when we changed over to the new system. If you cant find it then please contact the club on 020 8398 7108.

Where do I book classes and gym/pool/squash sessions?

You will need to visit the online booking portal, this can be found in the top right hand corner of the Colets website. Click here to go there now.

Please note to open up the club to as many members as possible, bookings are restricted to one per day.

Gym

How do I book a gym session?

You have two options; you can go to the online booking area on the website or you can call reception on 0208397108.

Can I train with a partner?

To begin with you will have to adhere to the government guidance on social distancing, this means you shouldn’t share equipment with someone from outside your household.

What should I bring with me?

You should arrive at the club ready to train, we suggest leaving any bulky or valuable items at home. You should bring a filled water with you but you don’t need to bring a sweat towel, please use the wipes and sprays available for cleaning down equipment.

Can I shower after my session?

The showers and changing rooms will be closed for the time being, so please shower and change at home.

What has changed in the gym?

  1. We have marked out the gym to to maintain social distancing
  2. We’ve reduced the total number of people allowed in the gym
  3. We have also to prohibit a few pieces of equipment to help with social distancing when training.

Please ask a member of the gym team for an alternative exercise should you not be able to use a certain machine.

Squash

What has changed with squash bookings?

Not a lot really, you will be able to book online or at reception like before. Sessions are for 40 minutes, you will then need to leave the court cleaning the door handle behind you.

Where should I put my bag?

If you can, we would suggest leaving big bags at home and only bringing the necessities with you. Anything you do have with you should be left at the front of the court.

What should I bring with me?

You will need to come to the club ready to play, please bring a filled water bottle and your own sweat towels and sweat bands with you as we must ask you to refrain from wiping hands and arms on the walls. We also recommend wearing different shoes to travel to and from the club to those you will play in, this will protect your shoes and the courts.

Can I use the gym to warm up before my session?

With the current limits on booking you will not be able to use the gym and squash court on the same day, weather permitting you may wish to use the field for your warm up.

Pool and Aqua

Will the pool be open?

The Pool will open when the club opens but will now have to be booked online or by phone.

Can I use the changing rooms/lockers?

We ask that you come ‘beach ready’ as we’re trying to keep changing room use to a minimum. You will be able to rinse off after your swim and change but please do everything else at home. Lockers will not be available but there will be a table on poolside for you to put your bag, with this in mind we suggest leaving bulky items and valuables at home.

What else has changed?

You will need to bring your own filled water bottle as the water fountains won’t be in use.

Studio Classes

Will all the classes be running the same as before?

With the changes to club opening times and social distancing there will be a number of changes;

  1. Classes will be slightly shorter to allow time before and after for cleaning.
  2. We have reduced the number of spaces per class to align with social distancing. Social distancing for classes is 3 metres.
  3. We will not be running some of our high intensity classes indoors to begin with based on guidance from our Health and Safety advisers.
  4. You will be required to bring your own equipment for mind and body classes.

I don’t have my own equipment, what are my options?

We will have some equipment for sale at reception, it is fairly new and has been cleaned since last use. Equipment will be sold in bundles for Yoga or Pilates but please bear in mind there is limited stock, you will also be able to buy fitness equipment online or in stores such as LuLu Lemon and TK MAXX in Kingston.

How many classes can I attend?

To begin with we are limiting members to one club booking per day, this means that you could attend one class per day but you would not be able to gym or swim before or after.

Junior Members

What can juniors use at the club?

To begin with, under 18s will be able to use the club with a parent member for family swims and squash bookings. The parent will need to book the session as normal and will need to stay with any junior members throughout the booking.

Members on a 14-17 or Esher College membership will have access to some outdoor classes, please see the bookings area for further information.

Please note the cafe and bar areas are not reopening just yet.

Please Click the following links to see the Risk Assessments carried out for individual areas of the club.

Gym & Studios

Pool

Squash

Rejuvenate

Food & Beverage

Club Wide Activities