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*  L A S T   U P D A T E D :  21 . 12 . 2 0 2 1  *

On the following pages you will find the latest information on all aspects of the club, we will aim to keep this updated as regularly as possible to limit any confusion surrounding current practices.

We must reiterate the importance of the safety of our staff and members when allowing access to our facilities. We hope you enjoy your visits to the club and appreciate your understanding at such trying times.

 

With that in mind, all members will be encouraged to abide by the following guidelines:

 – Members must wear a mask when entering and moving around the Club. Once in an area (pool, gym, squash court), face coverings may be removed.

– Please make all bookings through our online portal or by calling the club reception.

– New rules for using each area of the club must be followed (see specific pages for more details)

– We ask members to be courteous to our staff and other members at all times

We appreciate that there are a lot of “Please don’t…” points here but these guidelines are very much in line with how the industry is operating right now. The safety of Members and Staff is our primary concern and we’re sure you understand that. Of course, we all hope that these measures will be able to be relaxed in due course.

We look forward to seeing you!

As one of the more ‘high risk’ areas of the club, extra care will be taken by our team to ensure that everyone can return to training in the best and safest environment. Invariably, this will involve great support and cooperation from all of you.

This will include:

– Wiping down equipment after each use (please do not spray screens directly)

– Following guidelines for social distancing

– Bringing your own water bottle

– Classes must be pre-booked via our online booking system.

-Members must come class-ready with a towel and their own water, if taking part in a class that requires a mat you will need to bring your own.

 

Can’t make your class? Please remember to cancel so it can be made available for someone else, no one likes missing a class that’s not full. All cancellations must be in line with our terms and conditions (under Studio).

-These new open swim times will still have lanes in for social distancing and will allow for one full lane to swim lengths. Please do be considerate as all levels and abilities are able to attend these sessions within their membership time bands.

-The pool will remain closed to swimming while swimming lesson are taking place on Monday and Wednesday afternoons from 3-6pm.

The following points must be adhered to and will help to keep all using the squash courts safe.

– Members will get 40-minute bookings and we ask you then leave the court promptly to allow ample time between yourself and the next booking

– Please bring your own sweat towel and filled water bottle

-Please leave any bags at the front of the court. We suggest leaving bulky bags at home so as not to affect your squash experience on court.

-Please wipe down the door handles once you have finished.

-Please click here to make a booking or call 0208 398 7108, if we don’t answer then leave us a message and one of the team will get back to you.

-You will need to complete a health declaration before each appointment and must update your health consultation from every three months, you can update forms and your personal details here.

-If you are feeling unwell, have COVID symptoms or have been advised to self-isolate then please do not come to the club for any reason. We reserve the right to refuse to treat any client if we suspect they are unwell.

-Please turn up on time for your treatment and enter the club through the main reception. We ask that if you arrive early that you wait outside until your appointment time. If you are late, we will not be able to do your treatment but you will still be charged.

A few points to help us make your appointment as smooth and enjoyable as possible:

 –  Please bring your own face mask- if you forget we have single use masks available for £1

 –  If you need something to drink then please bring your own

 –  Please only bring minimal personal items

 –  Please do not come straight from the gym or a class; you will need to be showered and ready for your treatment.

If you need to cancel your appointment, please try to give at least 12 hours’ notice.

If you have a voucher that expired during our closure, we will honour it until the 31st December 2021. You may also use the value of the voucher against other treatments we are currently offering.

We thank you for your understanding at this time.

Online Bookings

Where can I find my login details?

If you never received your login details or if you cant find them then please contact the club on 020 8398 7108.

Where do I book classes and gym/pool/squash sessions?

You will need to visit the online booking portal, this can be found in the top right hand corner of the Colets website. Click here to go there now.

Please note to open up the club to as many members as possible, bookings are restricted to one per day.

Gym

Do I need to book a gym session?

The gym is now fully open, you no longer require a booking to attend.

Can I shower after my session?

The showers and changing rooms are now open, we still suggest that you shower and change at home if you can.

Squash

What has changed with squash bookings?

Not a lot really, you will be able to book online or at reception like before. Sessions are for 40 minutes, you will then need to leave the court cleaning the door handle behind you.

Where should I put my bag?

If you can, we would suggest leaving big bags at home and only bringing the necessities with you. Anything you do have with you should be left at the front of the court.

What should I bring with me?

You will need to come to the club ready to play, please bring a filled water bottle and your own sweat towels and sweat bands with you as we must ask you to refrain from wiping hands and arms on the walls. We also recommend wearing different shoes to travel to and from the club to those you will play in, this will protect your shoes and the courts.

Please click the following links to see the Risk Assessments carried out for individual areas of the club.

Gym & Studios

Pool

Squash

Rejuvenate

Food & Beverage

Club Wide Activities

Soft Play