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We, at Colets Health & Fitness are committed to treating the privacy of our visitors and members with the highest importance.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policy and practices regarding your personal data and how we will treat it. By visiting www.coletshealthclub.co.uk (our site) you are accepting and consenting to the practices described in this policy.

1. Information you give us

We may collect and process the following data about you:

Information you give us. You may provide us with personal information by filling in forms on our site or when you contact us for any reason. This includes information you provide when you register to use our site or any functions of our site and certain personal information such as your name, postal and email addresses and telephone numbers.

Information we collect about you

We may automatically collect the following data each time you visit our site:

1.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

1.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Any access to our customer database, customer service, and billing is individually password protected and is limited to those employees who need to perform specific functions in service of our customers.

1.3 Information given to us when you contact us for any reason. We may collect certain personal information such as your name, postal and email addresses and telephone numbers.

1.4 Data offered by filled out forms on our site, like a registration or purchase. If you contact us, we may keep a record of that correspondence.

2. Cookies

Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Data gathered will not identify you personally. It is strictly aggregate statistical data about our visitors and how they used our resources on the site.  No identifying personal information will be shared at any time via cookies.

Close to the above, data gathering can be about general online use through a cookie file.  When used, cookies are automatically placed in your hard drive where information transferred to your computer can be found.  These cookies are designed to help us correct and improve our site’s services or products for you.

You may elect to decline all cookies via your computer.  Every computer has the ability to decline file downloads like cookies.  Your browser has an option to enable the declining of cookies.  If you do decline cookie downloads you may be limited to certain areas of our site, as there are parts of our site that may require cookies.

3. Your Information you give to us and how it is used

Primarily, we collect and store data about you to help us provide better service and products to you. The following are purposes we may use your information for:

3.1 Contracts we make with you create a commitment, which may require contact or use of your information to carry out those obligations and provide you with the information and services that you request from us.

3.2 We may also contact you with information on other services available at Colets Health and Fitness. You are able to unsubscribe by contacting us using the instructions given within these communications.

3.3 We have the right to notify you of changes to our site, products or services that could affect our service to you.

3.4 Information on our products and services may be communicated to you. Colets Health and Fitness maintains a list of people who have expressed an interest in becoming a member and may contact you with special offers. These may be by way of email, text message or post. You are able to unsubscribe by contacting us using the instructions given within these communications.

3.5 An opportunity to withdraw your consent is provided on our site, or by emailing info@colets.co.uk.

3.6 Third party disclosure may be necessary in regards to personal information in the following circumstances:

3.7.1 A sale of our business or its assets, in full or part, to a third party may require personal data sharing.

3.7.2 Legally, we may be asked to share and disclose data details.

3.7.3 To assist in reducing credit risk and fraud protection.

4. Information we collect from you and how it is used

4.1 We value your privacy and do not pass or sell on your information to any third parties under any circumstances.

4.2 We do not reveal identifiable information about you to our advertisers, though we may at times share statistical visitor information with our advertisers.

4.3 We may use this information to administer our site and for internal operations, including troubleshooting and data analysis; to keep our site safe and secure; to improve our site to ensure content is presented in the most effective way; to allow you to participate in any interactive features; and to improve our site.

5. Storage of Personal Data

5.1 The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers.  By way of example: to process and complete your sale or offer support services we may have to go outside the European Economic Area for the transfer.  When you click submit of your payment details, personal information or other electronic communication you agree to the transfer for storage and processing.  We take all necessary steps for security known to be in agreement with the Privacy Policy found here.

5.2 Information submitted by you is stored on secure servers we have.  Any payment or transaction details will be encrypted for full safety measures to be in use.

5.3 Unfortunately, transmission of data on the internet is not completely secure. It is impossible to guarantee the security of data transmitted to our site. any transmission is at your own risk although we will do our best to protect your personal data.

5.4 When offered you may create a password, but you are responsible for keeping it confidential. When we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We do not store credit card details, without your permission, nor do we share customer details with any third parties.

6. Third Party Links

Links on our site that belong to third parties may be found. These websites have their own Privacy Policy, which you agree to when you link to the site.  You should read this third-party policy.  We do not accept claims of liability or responsibility in any way for these policies or links, as we have no way of controlling the third-party sites.

7. Your Rights

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

7.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8.Changes to our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

9. Contacting Us

We welcome any queries, requests you may have regarding this Privacy Policy, or comments. Please do not hesitate and feel free to contact us at info@coletshealthclub.co.uk